Account Director

Job Post Information* : Posted Date 6 months ago(6/11/2021 12:51 PM)
Job ID
Client Engagement


Account Director
Reporting to: Senior Account Director
About Synergy: Synergy Worldwide is an integral part of HCG and the Omnicom Health Group; global networks that connect the minds of over 4,200 healthcare communications specialists in over 55 offices and access the best in medical education, creative, promotional, digital and market expertise.
Synergy Worldwide is a medical communications group with offices in London, Philadelphia and New York, combining scientific know-how, strategic thinking and creativity – the result? Extraordinary communications. We partner with some of the world’s most influential biopharmaceutical organisations, throughout their products’ lifecycles. From proof-of-concept to loss of exclusivity and beyond, we’re there. We pride ourselves on the collaborative long-standing partnerships we develop with our clients and medical and scientific experts. From delivering small projects to providing strategic counsel to senior leadership, we cover the spectrum of medical communications.
Our people are at the heart of Synergy, they embody our values: curious, committed, connected, camaraderie and commercial. Our people make up our culture – they enable us to be better together.

Key Responsibilities:
Project Delivery
• Coordinate between multiple teams to ensure tactical plans are delivered to clients
• Effectively lead projects and programmes to completion
• Partner closely with senior team members across multiple departments to effectively manage resource for all projects
• Facilitate the delivery of high-quality projects on time and within budget, ensuring that quality control is maintained
• Conduct overall management of project completion, including scheduling regular team meetings and ensuring all projects are fully briefed, including time and quality expectations
• Coordinate content development, editorial, creative and strategy within the context of the allocated projects and programmes
• Ensure the organisation of and attend weekly account team meetings
• Regularly perform account analysis, proactively raising issues and/or making suggestions to enhance profitability
• Prepare for and actively participate in financial status meetings
• Contribute to and/or lead monthly forecasting exercises
• Manage utilisation of team time to ensure budget and profitability targets are met
• Enter time and submit expenses by the deadlines set, using appropriate job codes
Strategic Mindset
• Partner with senior team members to direct the strategic development of assigned projects and programmes
• Implement new services and tools to meet or anticipate evolving client and business needs
• Assume responsibility for a major part in the development of activities and future planning meetings, to ensure available client budgets are utilised and all financial opportunities maximised
• Ensure client goals and strategic objectives are met through creative communication programmes, working with both clients and medical experts to help facilitate initiatives
• Provide effective leadership for all aspects of accounts and key programmes
Business Development
• Identify and build organic business opportunities with existing clients through intelligence gathering and proposal development
• Build and grow targeted client business through your own team business development activities, aiming to exceed targets
• Write proposals to meet client marketing strategy requirements
• Lead or take an active role on client pitches and presentations
• Assign team members to assist with new business pitches as appropriate
Collaboration and Building Relationships
• Build and maintain long-term beneficial relationships with clients
• Demonstrate a thorough understanding of client needs, writing proposals to address any unmet needs/opportunities
• Act as the senior resource for clients, ensuring oversight or any day-to-day issues and guiding the team to resolve them
• Demonstrate an excellent and thorough understanding of Synergy’s offerings, ensuring clients have a clear comprehension of how Synergy can support their growth goals
• Proactively raise any client or team issues that present a business risk
Builds Effective Teams
• Ensure the entire team have a thorough understanding of both client and internal processes and procedures, ensuring that these are followed consistently
• Collaborate with other department leads to ensure project quality and continuity, as well as timely completion
• Partner with junior colleagues, helping to develop their career roadmaps and to achieve their objectives
• Consistently provide timely and meaningful feedback across the team
• Identify and raise training and development needs within the account team, and put forward your own solutions
Taking the Initiative
• Ask team members (across all levels) for feedback, and proactively implement learnings
• Take responsibility for developing your knowledge of the pharmaceutical industry and compliance
• Own responsibility for your personal development, regularly looking for other ways to learn and grow professionally by maximising exposure to new opportunities, making the most of training and requesting training as required
• Undertake tasks outside of the specifics of the job description where business reasons require it
Skills and Experience:
• Educated to degree level in a relevant science subject or 5+ years’ previous account management experience in a similar role, either in medical communications or a similar industry
• Proficient in Microsoft Office
• Proven previous business development experience including active participation in planning and delivering pitches
• Previous experience managing a team, effective delegation
• Ability to travel internationally


The companies within the Healthcare Consultancy Group are Equal Opportunity Employers. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person



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